Your privacy matters to us. This Privacy Policy explains exactly what personal data Salam88 collects, why we collect it, how we use and protect it, and what rights you hold over your information. We encourage you to read it in full.
These highlights summarise our key privacy principles. The full Policy below governs in all cases.
Salam88 does not sell, rent, or trade your personal information to any third party for their own marketing purposes — ever. Your data stays within our controlled ecosystem.
Every piece of data transmitted between your device and Salam88 is protected by industry-standard 256-bit SSL encryption — the same technology used by Malaysian banks like Maybank and CIMB.
You have the right to access, correct, restrict, and request deletion of your personal data at any time. Submit a request to our support team and we will respond within 30 days.
We collect only the personal data that is necessary to operate your account, verify your identity, process transactions, and comply with applicable regulations. No unnecessary data collection.
We do not hold your data indefinitely. Retention periods are defined by regulatory requirement and operational necessity. Data is securely deleted when no longer needed.
We will notify you of any material changes to this Privacy Policy and will not process your data for new purposes without first informing you and, where required, seeking your consent.
Salam88 ("Salam88", "we", "us", "our") is committed to protecting and respecting the privacy of all individuals who visit or register on the Salam88 platform, accessible at salam88.cam (the "Platform"). This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be collected, processed, stored, and used by Salam88.
This Policy applies to all users of the Platform, including registered account holders, visitors, and any other individuals whose personal data we process in connection with the operation of our online casino and sports betting services. It should be read alongside our Terms and Conditions and Responsible Gambling Policy, which together constitute the full agreement governing your use of Salam88.
We take data privacy seriously, and we operate in accordance with applicable data protection principles — including purpose limitation, data minimisation, storage limitation, and the requirement to maintain appropriate security measures for personal data we hold.
For the purposes of this Privacy Policy, the following definitions shall apply:
| Term | Definition |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person — i.e., information that can be used, directly or indirectly, to identify a specific individual. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, alteration, retrieval, use, disclosure, restriction, erasure, or destruction. |
| "Data Controller" | Salam88, as the entity that determines the purposes and means of processing personal data collected through the Platform. |
| "Data Processor" | A third party that processes personal data on behalf of Salam88, under written agreement and subject to Salam88's instructions. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of agreement by which a data subject accepts the processing of their personal data for a stated purpose. |
| "User" / "You" | Any individual who accesses, registers on, or uses the Salam88 Platform in any capacity. |
| "Cookies" | Small text files placed on your device by the Platform to enable functionality, remember preferences, and support analytics and security operations. |
Salam88 collects personal data in the following categories. We collect only what is necessary for the stated purposes described in Section 5 of this Policy.
Salam88 collects personal data through the following means:
Data you actively provide to us, including when you:
Data collected automatically as you use the Platform, including through:
In limited circumstances, we may receive personal data about you from third parties, including:
Salam88 processes your personal data only for the following defined purposes. We do not use your data for any purpose that is incompatible with the purposes listed below without first notifying you.
| Purpose | Description |
|---|---|
| Account Management | Creating and maintaining your registered account; authenticating logins; enabling access to Platform features and services. |
| Identity Verification (KYC) | Verifying your identity and age (21+) as required under our Terms and Conditions and applicable compliance obligations. |
| Transaction Processing | Processing deposits and withdrawals in MYR via Malaysian payment methods; maintaining accurate financial records. |
| Regulatory Compliance | Meeting anti-money laundering (AML), counter-terrorism financing (CTF), and Know Your Customer obligations applicable to gaming platforms. |
| Responsible Gambling | Operating deposit limits, session limits, self-exclusion tools, and other responsible gambling safeguards; monitoring for problem gambling indicators. |
| Customer Support | Responding to your queries, complaints, and requests; maintaining records of support interactions for quality and training purposes. |
| Fraud & Security | Detecting, preventing, and investigating fraud, account abuse, money laundering, and other prohibited activities; maintaining Platform security. |
| Platform Improvement | Analysing usage patterns to improve Platform functionality, user experience, and game offering — using aggregated and anonymised data where possible. |
| Marketing Communications | Sending promotional emails and offers where you have opted in. You may withdraw consent to marketing communications at any time via account settings or by contacting support. |
| Legal Obligations | Complying with court orders, regulatory directions, and other legally binding obligations requiring the disclosure or retention of personal data. |
Salam88 relies on the following legal bases for processing your personal data, depending on the specific processing activity:
Salam88 does not sell, rent, or trade your personal data to any third party for their independent commercial purposes. We share personal data with third parties only in the following limited circumstances:
We engage trusted third-party service providers to assist in operating the Platform. These providers are engaged under written data processing agreements that restrict their use of your data to the services they provide to us. Categories include:
Salam88 may disclose your personal data to competent authorities, regulatory bodies, or law enforcement agencies where required by applicable law, court order, or regulatory direction. We will only do so to the extent strictly required by such obligations and will use reasonable efforts to notify you of such disclosure where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of Salam88's business, your personal data may be transferred to the acquiring entity. Where such a transfer occurs, the acquiring entity will be required to honour the terms of this Privacy Policy or provide you with advance notice of any material changes.
Salam88 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and improve your experience.
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary | Essential for the Platform to function. Includes session authentication, security tokens, and load balancing. Cannot be disabled without impairing functionality. |
| Functional | Remember your preferences such as language settings, display preferences, and responsible gambling tool configurations. |
| Analytics | Collect anonymised data on how users navigate and use the Platform — helping us identify improvements. Used with your consent. |
| Security & Fraud | Monitor for suspicious activity, detect bots, and protect the integrity of account logins. Part of our fraud prevention infrastructure. |
You can control non-essential cookies through your browser settings or via the cookie consent options presented when you first visit the Platform. Please note that disabling certain cookies may affect the functionality of the Platform, including your ability to log in or access certain features.
Salam88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to applicable legal and regulatory retention requirements. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account registration data | For the duration of your Account plus 7 years following closure, for compliance purposes. |
| KYC documents | Minimum 5 years from the date of submission or Account closure, in accordance with AML/CTF obligations. |
| Transaction records | Minimum 7 years from the date of transaction, in accordance with financial record-keeping requirements. |
| Support communications | 3 years from the date of the last interaction, unless required for longer by an ongoing dispute or legal proceeding. |
| Technical & log data | 90 days for routine access logs; up to 2 years for security-related incident logs. |
| Marketing consent records | For as long as marketing communications are active, plus a reasonable period thereafter as evidence of consent. |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.
Salam88 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security infrastructure includes:
As an individual whose personal data is processed by Salam88, you hold the following rights. You may exercise any of these rights by contacting our support team as described in Section 16. We will respond to all data rights requests within 30 days of receipt.
Request a copy of the personal data we hold about you, together with information about how it is used and with whom it is shared.
Request correction of any inaccurate or incomplete personal data we hold about you. You may also update many details directly through your account settings.
Request deletion of your personal data where there is no lawful basis for continued processing. Note that some data must be retained to comply with regulatory obligations.
Request that we restrict processing of your personal data in certain circumstances — for example, while a data accuracy dispute is being resolved.
Request a structured, machine-readable copy of the personal data you provided to us, where technically feasible and where processing is based on consent or contract.
Object to the processing of your personal data for direct marketing purposes at any time, or for processing based on legitimate interests where you believe your rights override those interests.
The Salam88 Platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal data from individuals below this minimum age threshold.
If you are a parent or guardian and have reason to believe that a minor in your care has registered on the Platform or provided personal data without your consent, please contact us immediately at the address provided in Section 16. Upon verification of the concern, we will promptly close the Account and delete all associated personal data.
Salam88 primarily operates its data processing infrastructure within the regions where it holds operational licences. However, some of our third-party service providers — including cloud infrastructure providers, KYC verification platforms, and fraud detection services — may process your personal data in jurisdictions outside Malaysia.
Where personal data is transferred internationally, Salam88 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required in Malaysia. Such safeguards include:
The Salam88 Platform does not contain links to third-party websites as part of its standard page content. However, in the event that any such links appear — for example, in informational content or support resources — please note that Salam88 has no control over, and accepts no responsibility for, the privacy practices or content of those third-party websites.
This Privacy Policy applies solely to the Salam88 Platform and the personal data Salam88 collects and processes. We recommend reviewing the privacy policies of any third-party websites you visit independently of the Salam88 Platform.
Salam88 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or Platform operations. The "Last Updated" date at the top of this Policy will be revised with each update.
Where changes are material — meaning they meaningfully affect your rights or how we process your data — Salam88 will notify registered users via the email address associated with their account or via a prominent notice on the Platform prior to the changes taking effect.
Your continued use of the Platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not agree to the updated Policy, please cease using the Platform and contact support to discuss your Account closure options.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which Salam88 processes your personal data, please contact our Data Privacy team through the following channels:
When submitting a data rights request, please provide your full name as registered on your Account, your registered email address, and a clear description of your request. We may need to verify your identity before processing the request to ensure we do not disclose personal data to an unauthorised party.
Salam88 is built on trust. If you have questions about your privacy, our team is available 24/7. Ready to experience Malaysia's most trusted gaming platform?